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Shipping Policy

Thank you for choosing our olive oil store! We offer a flat rate shipping fee of $9.99 for all orders within the United States. Unfortunately, we do not currently offer international shipping. Please allow 3-5 business days for processing an additional 3-7 business days for delivery. If you have any questions concerns, please don't hesitate to contact us.

Payment Methods

At our olive oil store, we want to make your shopping experience as convenient as possible. That's why we accept most major credit cards and cash payment methods. Whether you prefer to pay with plastic or paper, we've got you covered. Shop ease and enjoy our delicious olive oils!

Terms & Conditions

Your information

You may be asked to provide certain information when placing an order at Richmond Olive Oil Co. online store for any product, including extra virgin olive oil, balsamic vinegar, gourmet foods, etc. Such information includes but is not limited to your name, email, phone number, credit card information (number and expiration date), billing address, and shipping information. Therefore, you warrant that you are legally capable of entering such data and have the legal right to use the credit or debit card(s) or other paying methods regarding your order and purchase; and that the provided information is complete, correct, and accurate. By entering and submitting such data, you grant us the right to provide it to third-party payment processing to facilitate and finalize your purchase.

 

Order Cancellation

Richmond Olive Oil Co. reserves the legal right to cancel or refuse any order at any time for reasons that are not limited to such as product availability or out of-stock, errors in the process or descriptions of the products, errors in the order or payment processing, or if there is a suspicion of an illegal or unauthorized transaction.

 

Returns and Cancelations Policy

 

Richmond Olive Oil Co. is committed to providing high-quality goods and products for customer satisfaction. Thus, our customers have the right to cancel and return their order, including extra virgin infused and original olive oil, balsamic vinegar, gourmet foods, and other products when complying with the following conditions (other conditions may apply). The products or goods must be returned in the same condition as the customer received them and include all their wrappings, documents, and instructions.

 

Richmond Olive Oil Co. reserves the right to refuse a cancelation or refund for the following reasons (other conditions may apply). Products or goods that are damaged are worn beyond their original packaging or are not in the same condition as the customer received them. Additionally, the purchased product is personalized or made according to customer's instructions, products that according to their nature are not suitable to be returned, deteriorate rapidly or where the date has surpassed their expiration date, were unsealed after delivery, are inseparably mixed with other items, or the customer has previously acknowledged his loss of cancelation rights.

 

If your order meets the return or cancelation requirements and policies, we will proceed to reimburse you no later than 14 days after receiving the returned products. Reimbursements are made with the same payment method the customer used for his order and will not incur any fees for such transactions.

 

Process Policy

 

Richmond Olive Oil Co. reserves the right to revise or change its process at any time before accepting your order or purchase. Richmond Olive Oil Co. may revise the costs and prices quoted after accepting an order in case it arises a matter beyond our control, including but not limited to any occurrence affecting delivery caused by government action, increased shipping charges and costs, variation in Customs duties, and higher foreign exchange costs. If such an event or similar occurred, customers have the right to cancel their order or purchase and, if applicable, receive their reimbursement.

 

Payments

 

All goods and products purchased through Richmond Olive Oil Co. online store are subject to one-time payment and transaction. Various payments are available, including but not limited to American Express, Visa, MasterCard, Affinity Card, or online payment methods such as PayPal, Amazon Pay, Google Pay, and Apple Pay.

 

Transactions with credit or debit cards are subject to validation checks and authorization by the card issuer or financial institutions. If we do not receive the required authorization, Richmond Olive Oil Co. will not be accountable for any delay or non-delivery of a specific order or purchase.

 

Other Conditions and Policies

 

Richmond Olive Oil Co. is continually updating its terms, conditions, and policies. If you would like more information about conditions regarding subscriptions, promotions, user accounts, intellectual property, legal compliance, or any other matter, please get in touch with us at info@richmondoliveoil.com or (410) 818-7092 or visit us at 3545 W. Cary St., Richmond, VA 23221.

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